🎓 1. Overview
Thank you for shopping with Luma Learning Academy.
We value your trust and are committed to delivering high-quality digital learning products that support educators, students, and schools worldwide.
Because our products are digitally delivered, this policy outlines how refunds, returns, and exchanges are handled.
💻 2. Digital Product Nature
All Luma Learning Academy products are intangible digital goods, such as:
- Downloadable teaching resources and PDF toolkits
- Access codes for online learning platforms
- Interactive software modules and educational dashboards
- Digital licenses for classroom or school use
As digital items are instantly accessible after purchase, no physical returns are required.
🧾 3. Refund Eligibility
We provide refunds only under specific conditions to protect both our customers and intellectual property.
You may be eligible for a refund if:
- The digital file or license was not delivered properly due to a technical issue on our side.
- You experienced major technical defects preventing you from using the product, and our support team was unable to resolve the issue within 7 business days.
- You were charged twice for the same order.
- The product description did not match the delivered item in a significant way (verified by our quality team).
Refund requests outside of these circumstances are not eligible, due to the non-returnable nature of digital content.
📅 4. Refund Request Window
Refund requests must be submitted within 14 calendar days of the original purchase date.
After this period, we are unable to process refund claims.
🛠️ 5. Technical Support Before Refund
Before issuing a refund, our support team will:
- Verify the purchase and delivery details.
- Attempt to resolve any technical difficulties (such as file errors, login issues, or access delays).
- Provide an alternative download or activation method if needed.
We are proud of our 99.2% resolution rate, and most issues are fixed within 24–48 hours.
🧠 6. Non-Refundable Situations
Refunds will not be granted if:
- You changed your mind after accessing the product.
- You purchased the wrong product by mistake but already downloaded or activated it.
- You lack compatible hardware, software, or internet connectivity to run the product.
- You used a trial version, demo, or discounted promotional item that explicitly stated “non-refundable.”
- You exceeded the number of permitted activations stated in your license.
📩 7. How to Request a Refund
To submit a refund request, please contact us with:
- Your full name and email used for the purchase
- Order number or transaction ID
- The reason for your request (with supporting details)
Our billing team will review your request within 3–5 business days and notify you by email regarding approval or rejection.
💳 8. Refund Method
Approved refunds are processed using the original payment method.
Please allow 5–10 business days for the transaction to appear on your bank or card statement, depending on your financial institution.
🧾 9. Exchanges
As our products are digital, we do not offer direct exchanges.
However, if you mistakenly purchased an incorrect version or grade level, our team can provide a discounted replacement license as a courtesy.
🔐 10. Licensing Terms
All digital products purchased from Luma Learning Academy are intended for personal classroom or institutional use only, according to the selected license type.
Redistribution, resale, or sharing of files or login credentials is strictly prohibited and may void your refund eligibility.
🌍 11. Policy Updates
Luma Learning Academy reserves the right to update or revise this Refund and Returns Policy at any time.
All changes will be published on this page with the latest revision date.
Continued use of our platform constitutes acceptance of the updated terms.
